If you are using E71 with firmware 400.21.013, Nokia PC Suite version 7.1.40 and Nokia PC Internet Access version 1.1, and having problem to connect your PC with the internet using E71 as a USB modem, i'd just want to share that i had the exact same problem.
This is how i solved my issues:-
1. Download the latest Nokia Connectivity Cable driver version 7.1.22 from HERE or HERE.
2. Run the installer. I was given a menu to either repair or remove, i chosed 'remove'.
3. Restart PC.
4. Connect the E71 to PC. Choose "Connect PC to web" from the E71 screen.
5. Nokia PC Internet Access software should start on its own, it will display "preparing your nokia E71 device". Let it run for a minute. It's supposed to connect to Windows driver and should install the drivers for the E71 as USB modem.
6. If it doesn't install any drivers within 5 minutes, just cancel Nokia PC Internet Access, go to the windows program menu and click uninstall the Nokia PC Internet Access. You'll be given an option to 'remove' or 'repair', select 'repair'.
7. Restart the Nokia PC Internet Access and this time it should install the drivers for the E71's USB Modem.
Good luck trying! Let me know if this solved your problem as well. :)
EDIT: One Touch Access (Nokia PC Suite) now also works as it can now detect the USB Modem.
Showing posts with label trouble shooting. Show all posts
Showing posts with label trouble shooting. Show all posts
2009-12-11
2009-12-02
Nokia Backup File .NBU Problem (Filetype unknown)
A friend just had this problem when upgrading his E71 firmware; he backed up his data using Nokia Content Copier but was unable to restore the data. I thought i should put this up just in case anyone else having same trouble.
PROBLEM:
After backing up data from the phone using Nokia Content Copier and saved to PC as the .nbu file, the phone was upgraded without any problems and was succesful. Problem occured when doing backup restore using same Nokia Content Copier - the backup file was not found from the application. Even when the .nbu file was found in the PC, the Nokia Content Copier couldn't detect the file. So when the .nbu file was double-clicked, it opened Nokia Content Copier but with an error message; something like "Filetype is unknown. Unable to copy files to phone".
SOLUTION:
Problem occured with the usage of Nokia PC Suite version 7.1.40.0; Only found solution was to revert back to Nokia PC Suite version 7.1.18.0. Other versions might also work but i haven't tested any.
I have the installer for version 7.1.18.0 with me but its quite a big file to upload, so if any of you need the installer, leave a comment and i'll upload the file.
EDIT: Download the installer from HERE
Hope this helps.
PROBLEM:
After backing up data from the phone using Nokia Content Copier and saved to PC as the .nbu file, the phone was upgraded without any problems and was succesful. Problem occured when doing backup restore using same Nokia Content Copier - the backup file was not found from the application. Even when the .nbu file was found in the PC, the Nokia Content Copier couldn't detect the file. So when the .nbu file was double-clicked, it opened Nokia Content Copier but with an error message; something like "Filetype is unknown. Unable to copy files to phone".
SOLUTION:
Problem occured with the usage of Nokia PC Suite version 7.1.40.0; Only found solution was to revert back to Nokia PC Suite version 7.1.18.0. Other versions might also work but i haven't tested any.
I have the installer for version 7.1.18.0 with me but its quite a big file to upload, so if any of you need the installer, leave a comment and i'll upload the file.
EDIT: Download the installer from HERE
Hope this helps.
2009-10-22
iON BatteryTimer and its stand-by plugin display problem
i just came across this iON BatteryTimer symbian application which is said can show accurate battery status for symbian phones. Interesting, really. Check out their website for more details.
I have just used it and so far the "accuracy" is still poor but i am just at my second re-charge and the software claims to show accurate results after 4-5 cycles of charging, so i won't comment on that just yet. I do like this software because of it's neat interface and what it is supposed to do, you just can't miss having this app.
PROBLEM
I had one problem though; the stand-by plugin which shows the battery status at the homescreen had some display problem with weird squares and doesn't look very nice.
SOLUTION
A good lad from a forum highlighted the possible cause which was rather obvious - the fonts of the stand-by plugin weren't recognized by my E71 unit.
So the simple solution was to change the native fonts in order to have it work. Well, there are many ways to change the native fonts in E71, a simple internet search will help you with it, but just a suggestion - i used fontrouter LT and it helped solve the problem. Careful with the font changing process as it is risky and be sure to read enough before attempting any. Good luck!
P/S: Checkout the powersaver mode (screensaver), really neat!
2009-06-07
NOKIA E71 PROBLEM: memory card corrupted, memory card in use and memory card locked
OK ever since i got my new NOKIA E71, i seemed to have met with all the 3 problems mentioned above and i assure you it is really frustrating..so i decided to share a bit of experience in this blog just in case somebody else gets the same predicament and also as a reminder for myself..
MEMORY CARD IN USE
This was the first problem ever encountered. Whenever i plugged my E71 to PC using the USB cable, i'd get to choose either "Nokia PC Suite" mode or "Mass Media Storage" mode. Whenever i chose Nokia PC Suite mode, i will get an error message saying "F:\ refers to location that is unavailable...bla bla" and therefore i cannot access the memory card. If i choose mass media storage mode, i can access the memory card and carry on with copying stuffs, but when i unplug the phone and browse to my memory card folder, i get the "memory card in use" error in my phone and it stucks there. Only workaround was to restart or reboot my phone and it was really annoying. From forums i browse, some believe that the memory card supplied may have been formatted with a different format which confuses the phone.
SOLUTION: With the memory card inside the phone, format it using the phone from the memory card menu. GOTO Menu > Tools > Memory Card > Format
After formatting, i was able to access my memory card from both nokia pc suite mode and mass media storage mode without the "memory in use" error.
MEMORY CARD CORRUPTED
I had this one only once and i didn't know what had happened. After searching through the internet, some had suggested that the phones randomly encrypt the memory card and therefore had caused the memory card to become unreadable due to the encryption (thus corrupted). The solution below was also suggested from the forum and i myself have not yet any chance to try it (i formatted my memory card and lost all my data when it happened to me that time), will update this post when i do.
SOLUTION: GOTO Menu > Tools > Encryption > Encrypt and save Key > Cancel (prior to actual encryption) unless you wish to encrypt your card.
When you choose 'encrypt and save key', you'll be asked for a passphrase (do not lose this) and a key name. This key name (it should be xxx.pk5 will be saved into folder 'others' in phone memory so be sure to back it up into your PC. The encryption status shall be turned to 'on'.
So whenever you get the memory corrupted error again, just simple go back into encryption mode and use 'encrypt with imported key', key in passphrase and it should solve the issue. Let me know if it doesn't, i may not be able to solve your problem but it would be helpful to other readers.
MEMORY CARD LOCKED
After all the frustrations, i felt like cleaning up my phone so i did a factory reset. As you may have guessed, i got the memory card locked error. Basically when i restarted the phone it would pop up a password menu for the memory card but problem was i didn't set any password, or did i?
SOLUTION: GOTO Menu > Tools > Settings > General > Security > Phone and Sim > Allow remote lock. You will be asked for a remote lock message, i entered "lockit" and then it will ask for lock code, the factory lock code should be "12345" (i strongly suggest you change this).
Thereafter you can simply enter "lockit" (remote lock message) as your memory card password to unlock it.
By configuring the remote lock, it wipes any password of the memory card and replace it with the new remote lock message password.
EDIT:I receive info from our reader, Bassam that the above method did not work on new firmware 210.21.006 i just updated my firmware to latest version 300.21.012 and as suspected i will get the 'memory locked error'. I tried the last remote lock message "lockit" and it was solved. So i tried hard resetting it again, and again the error message came out. This time i tried the above step and set a new remote lock message "phone", so i tried "phone" to unlock the memory card but was unsuccessful. so i tried my last password "lockit" and voila! it was unlocked.
Another reader, mäenpää suggested to try 'lukitse'as the password which may or may not be a generic/original password for the E71. Try it out and post here is it really works. thanks.
DO NOTE THIS: If you never set "remote lock" option then the above method may just work, but if you had, make sure to try the last remote lock message to unlock your code.
MEMORY CARD IN USE
This was the first problem ever encountered. Whenever i plugged my E71 to PC using the USB cable, i'd get to choose either "Nokia PC Suite" mode or "Mass Media Storage" mode. Whenever i chose Nokia PC Suite mode, i will get an error message saying "F:\ refers to location that is unavailable...bla bla" and therefore i cannot access the memory card. If i choose mass media storage mode, i can access the memory card and carry on with copying stuffs, but when i unplug the phone and browse to my memory card folder, i get the "memory card in use" error in my phone and it stucks there. Only workaround was to restart or reboot my phone and it was really annoying. From forums i browse, some believe that the memory card supplied may have been formatted with a different format which confuses the phone.
SOLUTION: With the memory card inside the phone, format it using the phone from the memory card menu. GOTO Menu > Tools > Memory Card > Format
After formatting, i was able to access my memory card from both nokia pc suite mode and mass media storage mode without the "memory in use" error.
MEMORY CARD CORRUPTED
I had this one only once and i didn't know what had happened. After searching through the internet, some had suggested that the phones randomly encrypt the memory card and therefore had caused the memory card to become unreadable due to the encryption (thus corrupted). The solution below was also suggested from the forum and i myself have not yet any chance to try it (i formatted my memory card and lost all my data when it happened to me that time), will update this post when i do.
SOLUTION: GOTO Menu > Tools > Encryption > Encrypt and save Key > Cancel (prior to actual encryption) unless you wish to encrypt your card.
When you choose 'encrypt and save key', you'll be asked for a passphrase (do not lose this) and a key name. This key name (it should be xxx.pk5 will be saved into folder 'others' in phone memory so be sure to back it up into your PC. The encryption status shall be turned to 'on'.
So whenever you get the memory corrupted error again, just simple go back into encryption mode and use 'encrypt with imported key', key in passphrase and it should solve the issue. Let me know if it doesn't, i may not be able to solve your problem but it would be helpful to other readers.
MEMORY CARD LOCKED
After all the frustrations, i felt like cleaning up my phone so i did a factory reset. As you may have guessed, i got the memory card locked error. Basically when i restarted the phone it would pop up a password menu for the memory card but problem was i didn't set any password, or did i?
SOLUTION: GOTO Menu > Tools > Settings > General > Security > Phone and Sim > Allow remote lock. You will be asked for a remote lock message, i entered "lockit" and then it will ask for lock code, the factory lock code should be "12345" (i strongly suggest you change this).
Thereafter you can simply enter "lockit" (remote lock message) as your memory card password to unlock it.
By configuring the remote lock, it wipes any password of the memory card and replace it with the new remote lock message password.
EDIT:
Another reader, mäenpää suggested to try 'lukitse'as the password which may or may not be a generic/original password for the E71. Try it out and post here is it really works. thanks.
DO NOTE THIS: If you never set "remote lock" option then the above method may just work, but if you had, make sure to try the last remote lock message to unlock your code.
Subscribe to:
Posts (Atom)
Posts
